CUSTOMER SUPPORT

Offering and consolidating a corporate philosophy that is completely customer oriented is central to our business model

Pre Sales Support

Catering to wide variety of applications and our vast product range requires a tailored and rapid analysis of the customer’s requirement. Our qualified Engineering team is crucial in the pre-sales stage and enables us to identify the most optimal, cost effective solution for requirement of Customer Pre-sales consulting is essential, because it clarifies the range of solutions that could potentially provide an appropriate response.

Post-Sales Support

We offer technical advice in Installation and commissioning of Gear boxes

After Sales Service

We offer and execute a comprehensive 24 by 7 service support to our customers globally. We execute complaints from Customers on Zero Priority. Our PAN India network of Dealership and our dedicated team of service engineers make sure that effective and punctual service is provided to the customer.

A key objective of our repair service is to ensure continuous improvement in the quality of Top Gear solutions and applications for industry which is achieved by investigating the causes of malfunctions, constantly analyzing the criticalities identified.

To satisfy customers need for spare parts, Top gear relies on sophisticated in-house stores /warehouse which guarantee complete and reliable spare parts availability in shortest possible time .

Original Top Gear spare parts are readily available thanks to an efficient organization and the prudent policy of holding an adequate stock constantly.

Training Session

Spare Parts

To complement the above process, we arrange workshops for Training in servicing for various PSU Companies like NALCO.

To satisfy customers need for spare parts, Top gear relies on sophisticated in-house stores /warehouse which guarantee complete and reliable spare parts availability in shortest possible time .

Original Top Gear spare parts are readily available thanks to an efficient organization and the prudent policy of holding an adequate stock constantly.